Complaint Details

Status	:	Closed
Complaint No	:	0088836/2017
Category	:	Telecom
Date	:	24-04-2017
Subject Line	:	Fraudulently Charging for irregular Broadband Service.
Complainant	:	Umang Agrawal
Address	:	Umang & Co, Choudhary Complex, Ring Road
Complainee	:	BSNL
Address	:	BSNL Office, Ambikapur

Complaint Details
Ref: CPGRAMS Reference no. DOTEL/E/2017/07798.
Fact:
Broadband Service is highly disturb in my hometown even in nearby region. Though the service is irregular, BSNL is regularly raising bill without any rebate and collecting the same.
Issue:
Upon receipt of redressal from the above said Department, I noticed that in point no. 1, BSNL is accepting there is irregularity in service in the some mentioned region. And also mentioned in point no. 2 for rebate, if a person wants to claim any rebate then he/she should give the same in an application.
Concern:
If the irregularity is not person specific instead they are expecting written application from each and every consumer solely. Why?
As per my opinion the same rebate should be given suo moto if there is no any mala fide intention of the company.

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