Complaint Details

Status	:	Closed
Complaint No	:	0088845/2017
Category	:	Insurance
Date	:	25-04-2017
Subject Line	:	HDFC LIFE/Policy No # 10887799
Complainant	:	Praveen Kumar Dwivedi
Address	:	Nandan Inspera, A2-406, Wakad, Datta Mandir Road, Pune-411057
Complainee	:	HDFCLIFE
Address	:

Complaint Details
My name is Praveen Dwivedi / Policy No # 10887799, Since last 10 year, I have been paying annual premium on time. After completion policy term period, I have applied with all documents to your service team for maturity amount transition, after couple of emails to and fro with your team. Finally they accepted all the documents. It took around almost one month. In this period they took so much time in documents acceptance acknowledge, which you can validate with all email communication which I did with your online team.


After one and half month later, once I again I have 5-7 follow-up with them, they said as per their record my current address document’s not matched so they could not transfer this amount, which I got to know almost after 2 months. Every person customer support team were providing different information, sometimes one person were saying something and another escalation team person were saying something else.

They have asked to provide address change form with address proof, which I did immediately and I received the acknowledgement as well.


So this whole exercise almost took two months but this is very unfortunate after righting so many emails to escalation1 team, last week I got response that they have issued cheque and also compensating 3793.24/amount.


Again Surprising part is that, I could not understand. Whether you have any process in place, how carelessly working your team. I got to know that you have sent the cheque at my old Bangalore Address. That I got to know through once you have shared blue dart way bill” 34141487030”, even your team did not think to mention over email, which address your sending at least inform to customer.


I could not understand while last time you did not transferred the amount just because of in my documents proof, address was changed and you have asked the address change form to me which I did and acknowledge by HDFC life support team then how come instead of transferring the amount to my account you folks issued the cheque on old address then what is the sense of address update.


I have submitted NEFT form along with canceled cheque, what is use of that process, if you have to transfer the amount though old fashion only.

Since last three months, your service team unable to provide right information and careless processing I have been mentally harassed by customer support team. I am not at all happy first I would like to know how you folks 3793.24/ compensating amount has been calculated here, while I have been struggling almost 3 months. I don’t agree which real justifying the compensation.


Surprising part is since last three months escalation team could not proper respond email on time/provide wrong information/ careless processing / false commitment / no one speaking with me and wanted understand my problem. it might be your service team busy to handle bigger than such kind of problem.


Since, so far written so many emails but very late response and pathetic service. NEVER RECOMMEND TO ANYONE FOR HDFCLIFE.

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