Complaint Details

Status	:	Closed
Complaint No	:	0088850/2017
Category	:	Others
Date	:	27-04-2017
Subject Line	:	Sony Bravia television's panel not working properly
Complainant	:	Sony Bravia
Address	:	Yojna vihar
Complainee	:	N.A
Address	:	Yojna vihar

Complaint Details
I purchased a 32" colour Sony LED TV KDL-EX720. Now I am facing the vertical lines and distortion on the screen, when approached the customer care (Receipt no-38950347), The engineer came to inspect the TV. He told me that it was the display panel problem and which needs to be changed and the cost would be around Rs. 12000. I mean after paying so much price for a brand that claims to be of best quality I need to pay almost 20% of the TV cost within such short span of usage makes me think what do you define as quality. I found a lot of people facing this same problem and this to be a manufacturing defect.

I would request the concern authority to take immediate action on this and get my TV display panel replaced free of cost or replace the TV unit itself as
1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects.
2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, they expect your customers to suffer and spend their hard earned money on their bad quality products.

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