Complaint Details

Status	:	Closed
Complaint No	:	0088906/2017
Category	:	Automobile
Date	:	14-05-2017
Subject Line	:	spare parts not provided by the company
Complainant	:	varinder
Address	:	subash nagar udhampur ward no. 1 house no.337
Complainee	:	hero motocorp ltd
Address	:	Hero MotoCorp Ltd. F-126, Katwaria Sarai, Opp. Qutab Institutional Area, New Delhi -110016, India.

Complaint Details
I purchased hero maestro from Sangam automobiles shiv nagar udhampur. I have met with an accident in January 2017 and my vechile is damaged but till date my vechile is not repaired i have always face very bad experience in getting the spare parts, every time i give my bike for servicing dealer will say there is no stock of spare parts and keep my bike for 2 to 3 days. And now its been 5 months I went to authorised service centre many times lastly i go to service centre on 16-04-2017 and he ordered the parts from the company and assured me that parts are available within 15 days but till date parts are not send by the company.When they have a product in the market how come they don't keep the spare parts. its really a epithetic service of Dealer's in udhampur and dealers blame the company.company. I am looking forward to see company will give me the needful help why you write this on your website"No Customer has to ever wait for a Part that they NEED" shame on you you are fooling your customers.

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