Complaint Details

Status	:	Closed
Complaint No	:	0088985/2017
Category	:	Consumer Goods
Date	:	27-05-2017
Subject Line	:	Sony SBH80 given for repair, cant get update on status
Complainant	:	Pawan Shourie
Address	:	JP Road, 7 Bungalows, Versova, Andheri (W), A-203, Palm Beach Apts., Opp New Aaram Nagar
Complainee	:	Sony India Pvt Ltd
Address	:	No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034

Complaint Details
I submitted my Sony SBH80 bluetooth headphones for repair (Job no.:W117051100811) on the 11th of May 2017 to Metal Tech (Sony's official service centre). I was told that i would get a replacement (it was still under warranty, less than a year since purchase) as repair of this product is not possible and it would take 4-5 working days. I called the service centre back after 5 days and was told that they had sent a mail to Sony asking them about the status of the replacement but they haven't as yet received a reply. I then called the Sony helpline to see if i could get any further information and was asked by them to call back in 48 hours as they had escalated the matter. I did call back after 48 hours and was told the same thing again to call back in 48 hours, this time assuring me that the matter would be resolved within 48 hours. I again called back after 48 hours and they still didn't have an answer for me except to call back in 48 hours. I then called the service centre where i was told that the model of headphone had been discontinued and they were waiting for Sony to tell them what to do.
Its now nearly 20 days and no one has an answer for me. It is extremely frustrating to call the helpline, explain your case again and again and get no meaningful answer. I have bought a product from Sony which wasn't functioning as the company promised, i would expect that they would honour their warranty rather than making the consumer run around hoping that i would get tired and drop the matter.
I'm hoping that i can get some assistance through this forum and get a replacement as soon as possible.

Replies