Complaint Details

Status	:	Closed
Complaint No	:	0088986/2017
Category	:	Consumer Goods
Date	:	28-05-2017
Subject Line	:	Defective acrylic spray causing damage
Complainant	:	Bhaskar Langalia
Address	:	11, Saizarukha Apartment, B.J. Patel Road, Malad West
Complainee	:	Kokuyo Camlin
Address	:	The Manager, Consumer Care Cell, Kokuyo Camlin Ltd, 48/2, Hilton House, Central Road, MIDC, Andheri(E), Mumbai – 400 093

Complaint Details
My name is Bhaskar Langalia. I'm a professional artist. Recently, I purchased an acrylic spray from Camlin Kokuyo company from Stationery Hub shop in Malad West, Mumbai. After testing the spray as indicated, I used it on my paintings and realized that is causing white patches and I saw that on other paintings too. I contacted the company marketing manager (Mr. Chandra Shekhar Oza) and the project manager and they came to my house. They tested it themselves and agreed that there is a defect in the product. They agreed to pay me a compensation amount due to the damage caused to my 4 paintings (Rs. 30,000). Now, when I called them, the company is declining any sort of compensation. Therefore, I'm filing a complaint here and hope that I get assistance from you.

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