Complaint Details

Status	:	Closed
Complaint No	:	0088988/2017
Category	:	Service Provider
Date	:	28-05-2017
Subject Line	:	Misleading/Forced charges
Complainant	:	Heena J
Address	:	Borivali West
Complainee	:	Tikona
Address	:

Complaint Details
Billing issue: When I took the services I was informed I will have to pay 3 months advance and post that can change to prepaid. After which when I contacted customer service to do so, I was told prepaid services have been removed by Tikona. I am now facing late charges each month and each time I call up customer care, I get waiting time, unhelpful representatives who advise me to pay on time or by the due without considering the fact that I HAVE BEEN MISINFORMED about switching to prepaid or company changed its services irrespective of what happened, I AM NOT LIABLE TO PAY LATE CHARGES as I had clearly asked for prepaid service.

Also, even in postpaid, we pay in advance but still on missing even one payment we start getting emails+calls+notifications of overdue and disconnection warnings.
Meaning,they are charging peopler missing advance payments by sending warnings. They call throughout the day, so many calls, emails, messages and a collection guy..all just for a wi-fi connection billing of less than 1000. This is absolute harassment.

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