Complaint Details

Status	:	Closed
Complaint No	:	0089023/2017
Category	:	Consumer Goods
Date	:	07-06-2017
Subject Line	:	Products Not delivered and customer service IS not good
Complainant	:	Products Not delivered and customer service not good
Address	:	Delivery Adrsss: Plot no: 101, beside st.pauls school, T-nagar
Complainee	:	Flipkart Internet Private Llimited
Address	:	Vaishnavi Summit, Ground Floor, 7th main, 80ft rd,3rd block,Koramangala Industrial Layout

Complaint Details
Dear Concerned,
I have ordered two Micromax 1.5 ton 3 star split A/C 's with Flipkart.com with order Id's OD109310027204537000 (oNLINE pAYMENT DONE) & OD109318673994514000(COD).The delivery dates for the given order id's are 4th june and 5th june respectively. And as of know they have not delivered the products and if i am calling to the flipkart customer service they are not able to assist me because they are authorised to contact the courier partner(EKART Logistics) itseems and they are updating me that they have escalated to concerned so that they are asking me to wait for other 72hrs it's almost 48hrs delay in delivering the product from their promised dates and again asking me to wait for the other 3days to get resolved. And for this order OD109318673994514000 number they are supposed to deliver yesterday as i recieved msg that the product is out for delivery and which is not delivered and again i contacted the flipkart customer service they are telling me to wait for 3days to reolve. I request you team that i need my two products need to be delivered and need action be taken against FLIPKART....as i need products and which i made online payment i need my money refunded and other service terms should continued as they are stated like the brand warranty and all needs to be there. Then only they could know about their pathetic service doing to the customers.

If my above mentioned request to is unable to do from your kindly guide me how i raise or file case against FLIPKART in the consumer court.

Replies