Complaint Details

Status	:	Closed
Complaint No	:	0089053/2017
Category	:	Others
Date	:	13-06-2017
Subject Line	:	Airline reservation company
Complainant	:	Sooraj G
Address	:	Edachola house, thachampara post, palakkad
Complainee	:	Cleartrip
Address	:	Unit 1, DTC Building, Sitaram Mills Compound, N M Joshi Marg, Delisle Road, Lower Parel (East), Mumbai, Maharashtra 400011

Complaint Details
To the concerned : complaint against clear trip for delayed cash refund after cancellation.
Sir, 
I tried to book my flight ticket through cleartrip.com. on 7th of June 2017. Booking id : 17060657600. The booking was automatically cancelled and they instantly deducted money from my account. The flight to Kuala Lumpur to kochi has been cancelled and I lost my money. I have contacted many times to clear trip customer service and the response on cash refund was like giving charity. The worst ever customer support i have every contacted. They mentioned 3-4 days processing time for a failed booking. I don't think it's fair, though the promise must be fulfilled within the said time. But still it's under processing and as a consumer I'm not able to use my money for my personal needs. I have been cheated and misguided for no reason and lost money and time. So from this point of time I have decided to file a suit against clear trip in consumer court because the mentioned 3-4 days has passed and they are not following the business ethics.And now I would like to move as per the law and order. 
It was really bad experience with flight booking and cash refund with the website. Since it's not my mistake from my side, and they are liable to pay me compensation within no time. The proof of booking and details of trip is attached with the complaint in an image format. By considering it as a serious offence against consumer and please take necessary proceedings against the company at the earliest.
Thank you and Regards, 
Sooraj Ganapathiyil
Mob: +919946060695
E-mail: soorajganapathy@gnail.com

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