| Status | : | Closed
|
| Complaint No |
: | 0089071/2017 |
| Category | : | Telecom |
| Date | : | 16-06-2017 |
| Subject Line | : | Miscommunication & unfair trade practices |
| Complainant | : | Rupesh Solanki |
| Address | : | A/6Dinbai co-op hsg society,caves road, jogeshwari(E) |
| Complainee | : | Idea Cellular |
| Address | : |
Complaint Details
On 18/5/2017 at 12.28 PM, I received SMS that 10GB free data was activated on my number 8652784004 which was done without my approval .I wanted clarification so I chatted with your online executive Mr Amarjeet on same day at 12.58 PM. Details of the conversation is enclosed in the attachment. I was told that the 10GB data was free.
Thereafter after using my current subscribed internet plan, I was under wrong impression that i had 10 GB data free of cost. I was surprised to see that my unbilled usage was Rs350+. I contacted your customer care where i was told that the 10GB free data needed new 4G sim. I replied that i was not told regarding new SIM activation and that your company or your executives had not clarified about new SIM in previous online chat or in the SMS sent on 18/5/2017.
I therefore want you to revert all the unbilled amount because you are doing fraud by practicing wrong communication and activating various plans without customer approvals
Replies
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