Complaint Details

Status	:	Closed
Complaint No	:	0089072/2017
Category	:	Telecom
Date	:	16-06-2017
Subject Line	:	Fraudulent promises
Complainant	:	SINDHU PRAVEEN KUMAR
Address	:	5A, IVORY HEIGHTS, 14TH CROSS ROAD, PANAMPILLY NAGAR
Complainee	:	Reliance Jio Infocomm Ltd
Address	:

Complaint Details
I had purchased an Apple Iphone 7 32 GB from Reliance Digital Store, Edapally, Cochin on 27/03/2017. The primary reason for my purchase was Reliance Jio/Apple offer which provided me absolutely free services (as explained by their representative at the centre Mr. Wahab) to use the phone and net connection till December 2017. I was using these facilities without any problem till the night of 09/06/2017 after which I started getting a message that my outgoing calls have been barred and net speed reduced as I have failed to recharge my number. Upon multiple enquiries (atleast 10 calls) with their customer care number 198 I have now been told that since I did not insert my SIM before April 2 this offer has been withdrawn. I was never informed of this condition when I purchased the phone and the representative was aware that I was porting my number from Vodafone to Jio on March 27 and hence this process would not be complete by April 2.

I want Reliance Jio to hold to their promise and restore my line IMMEDIATELY.

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