Complaint Details

Status	:	Closed
Complaint No	:	0089078/2017
Category	:	Consumer Goods
Date	:	16-06-2017
Subject Line	:	NON REFUND ON CANCELLED ORDER
Complainant	:	Sunil Halapeti
Address	:	504,7/A cross, Vinay Marg, Siddarth Nagar, Mysore
Complainee	:	HOME TOWN
Address	:	www.hometown.in

Complaint Details
I had ordered a Hometown Rover car Single Bed vide order no. 406381276 and made an Online payment . However, as the bed was priced much higher than actual price, I cancelled the order and as per your policy , it was cancelled within 24 hours . Also, I called customer care with in 12 hours to confirm the cancellation . The representative confirmed the cancellation and informed money would be credited back to my account with in 7-10 days. I kept following up with them for 15 days & they kept giving the same reply. On 16th day , the manager told two beds were booked with the same order ID and only one was cancelled and other was in process and now could not be cancelled .
I have mailed the screen shots on care@hometown.in where in the order ID it is very clearly mentioned that quantity was only 1. I have never placed second order itself .
Hometown is unnecessarily forcing the product on me even though it is not yet shipped too after 16 days. I had taken a screen shot on the day of cancellation same is attached. Moreover the call centre staff is highly unprofessional and keep giving vague replies, they don't even know their supervisor's name .
I have never ordered two beds , there might be a system mistake as everywhere quantity mentioned is one in the same order no.
1. If I would have placed two orders then the order ID should have been different ,which in this case is not .
2. If two beds were booked with same order no. then quantity shown should have been 2 , which is again not 2.
3. The Manager kept telling that cancellation was Auto cancellation, which was an utter lie.
4. In 16 days at least once , representative could have mentioned something like this, which they never did on repeated calls too.
Please cancel and refund the amount as I donot wish to have any Hometown product in my house as it will just remind me of this bitter experience and unprofessional-ism.

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