Complaint Details

Status	:	Resolved
Complaint No	:	0089084/2017
Category	:	Others
Date	:	17-06-2017
Subject Line	:	Returned product but didnt get my money refunded
Complainant	:	Suprobhat Datta
Address	:	Vidyasagar pally, howrah
Complainee	:	Snapdeal
Address	:	Jasper Infotech Pvt. Ltd. 246, Ist Floor, Phase-III, Okhla Industrial Area, New Delhi 110020

Complaint Details
My name is Suprobhat Dutta. I purchased a small table fan called Activa tini from Snapdeal.com price Rs 1308 on 2nd jun 2017. Order id 19178527893. Fan arrived on 7th june. When i opened box saw lots of damages and defects in the fan so booked return on that same day. That fan was then picked up from my home next day 8th june by reverse courier person. And they mailed that once the product reaches their local godown and quality check is done they will refund my money within 2 days. Then next day 9th june i received another mail stating quality check is done and its fine. And my refund is approved and money will be credited within 2 days. Today is 17th june. Over one week has passed they still didnt credited my money in my account. I called their customer care 3 times. And the executives there tells same story everytime. Sir dont worry your money is safe with us and due to some technical issues it might have not been credited yet. We will send it into your account within 24hours. And each day passes nothing happens. Already 3 days passed since my last call. And total approx 10days have passed i am yet to receive my money back. While other companies like flipkart and amazon refunds money within 2 hours of picking up return item. Snapdeal seems in no mood to return money. Its a fraud and cheat company. They just ate up my money. Shameful and disappointing.

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