Complaint Details

Status	:	Closed
Complaint No	:	0089104/2017
Category	:	Consumer Goods
Date	:	22-06-2017
Subject Line	:	Ezoneonline.in — Faulty Samsung Refrigerator 525L delivered - Ezone Marattalli Bangalore
Complainant	:	Reema Ganguly
Address	:	G23 - 1003, Sandeep Vihar AWHO Kadugodi Whitefield
Complainee	:	Ezone (Future Group)
Address	:	No 90/4 Outer Ring Roaf, Marathalli

Complaint Details
I bought a samsung 525 Litre fridge from ezone Marathalli Bangalore on 17th June. I paid Rs. 61091 and extended warranty of Rs 2304 for the fridge.

1. It was supposed to be delivered Sunday (18th June) however was not delivered and after I raised complaint was delivered on 19th June
2. 20th June the installation guy from Samsung came down, unwrapped the fridge and tried to start it
3. It didnt work as the main display lights that shows the mode changes isnt working
4. I was assured that if during installation the technician is going to find any fault then the refrigerator will be replaced
5. Now no one paying any attention and ezone Marathali is not answering my phone.

Please help. Rs61091 is a lot of money and I think that ezone saw only ladies who went to buy the refrigerator and thought we will be easy to fool and tried to pass off a faulty defective refrigerator to us. Just because we are all women in the family doesn't mean we can be cheated by anyone. I want either a refund or a new refrigerator.

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