Complaint Details

Status	:	Closed
Complaint No	:	0089186/2017
Category	:	Service Provider
Date	:	13-07-2017
Subject Line	:	Non Delivery of Consignment - Ref No: W991B2496963
Complainant	:	Sylesh Nechully
Address	:	Nechully Puthen Veedu
Complainee	:	First Flight Courier
Address	:

Complaint Details
Dear Sir

I have sent a consignment of books from (Premnagar) Dehradun on June 20, 2017 - Consignment No: W991B2496963 to Mannarkkad - Palakkad District. Till now we have not received the consignment.It is more than 20 Days now. I tried several times to contact their Palakkad office Phone number (8590570199) and the customer care number several times. But no response. Nobody is picking up the land line numbers of the palakkad office given in the website.

Today my friend went to collect the consignment from the office address of first flight Palakkad given in the website. Got the response from the neighbouring shops in "Theradupuzha Building, Opposite Town Railway Station" that First flight has closed that office for some time & Nobody knows the location of new office. Why is it that these kind of changes not updated in the Website?

I have send two emails as well to several IDs including: boycsd, coimbatore@firstflight.net,
concsd@firstflight.net, dehradun@firstflight.net, deicsd@firstflight.net,
denam@firstflight.net - But no responses from any one. (Got the details of one Mr. Rajeev from Mubai HQ - Even he has not responded till now - More than 7 days since I have sent email. One lady Ms. Supriya from HQ was kind enough to forward the email to Mr. Rajeev)

When I checked the website to track the shipment - "It is showing the status - "Delivery Delayed due to BAD whether" for several days. I really do not know, why a professional company like First flight courier is delaying the shipment like this - when there are no "natural calamities or disaster in Palakkad to the best of my knowledge"

I am utterly disappointed with the service of First flight courier. If you cannot deliver the consignment - please let me know where the consignment is right now & I will have it collected through some other "RELIABLE" courier.

Look forward to an action ASAP.

Thanks & regards
Sylesh N
syleshn@gmail.com

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