Complaint Details

Status	:	Resolved
Complaint No	:	0089193/2017
Category	:	Consumer Goods
Date	:	13-07-2017
Subject Line	:	FOOD PROCESSOR FOR DOMESTIC KITCHEN USE
Complainant	:	VIJAYALAXMI MEHTA
Address	:	ZINNIA II,A/7,GODREJ HILL,
Complainee	:	MORPHY RICHAIRDS
Address	:

Complaint Details
WE HAD PURCHASED ICON DLX FOOD PROCESSOR FROM KINGS ELECTRONICS.DATE OF PURCHASE 04-06-2017.THE DEMO WAS GIVEN AFTER 4-5 DAYS TIME .WE STARTED USING THE PROCESSOR AFTER DEMO BUT ON 03-07-2017 WHILE USE THE PROCESSOR STARTED GIVING FUMES FROM MOTOR.SO WE STOPPED USING THE PROCESSOR WE LODGED COMPLAIN TO KINGS ELECTRONICS.THEY FORWARDED TO MORPHY RICHARDS THEIR TECHINIATION CAME & INFORMED THAT MOTOR HAS BURNT AWAY WE WILL REPAIR THE MOTOR.BUT THE NEW PROCESSOR HARDLY USED FOR LESS THAN A MONTH IS GIVING VERY SERIOUS SAFETY PROBLEM OF FIRE & FLAME SO WE DEMANDED TO REPLACE THE BASE UNIT.BUT THEIR OFFICE FLATLY REFUSED TO DO SO & MADE A STATEMENT THAT COMPANY HAS STOPPED POLICY OF REPLACEMENT,WE FEEL THE COMPANY IS DOING INJUSTICE HENCE WE ARE APPROACHING YOUR GOOD SELF.WE REQUEST YOU TO DO THE JUSTICE & SET RIGHT SUCH BUSINESS HOUSES INDULGING IN UNFAIR TRADE PRACTICES. AS ON TODAY THEY HAVE NOT ATTENDED THE COMPLAIN.THANKS & REGARDS.

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