Complaint Details

Status	:	Closed
Complaint No	:	0089211/2017
Category	:	Service Provider
Date	:	20-07-2017
Subject Line	:	Continuous Harrasment
Complainant	:	Amit Soman
Address	:	A302, Dahisar Shiv om chs, c.s. road no. 2, dahisar [e]
Complainee	:	Tikona Digital Networks Pvt Ltd
Address	:	3A, 3rd Floor, ‘Corpora’, LBS Marg, Bhandup (W), Mumbai 400 078.

Complaint Details
I had a Tikona broadband connection. Billing cycle for the same was 15th day of the month to 15th day of the next month. This was taken in advance when the month started. I paid my last payment for 15th Dec till 15th of January on 31st dec 2016.
I wanted to discontinue the service because of many issues. I called the customer care during this month many times and informed them about the same. My last service access was on 7th january 2017, after that I started using my new internet connection from other service provider. Despite many request for closing the account their representatives were asking me to keep this connection on standby wherin I will be charged very nominal rental. I refused the offer every time and repeatedly asked them about update on account closing process. Now after 6-7 months the company is still raising bills saying that there was service usage from my side.

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