Complaint Details

Status	:	Closed
Complaint No	:	0089221/2017
Category	:	Food & Beverages
Date	:	25-07-2017
Subject Line	:	Defective Food Products
Complainant	:	Vishnu Karnataki
Address	:	10122 Bret Avenue
Complainee	:	Parle Products Pvt. Ltd.
Address	:	V.S.Khandekar marg, Vile-Parle (E)

Complaint Details
Sub: 1) Complaint - Defective Food Product.- Unsafe ofr Health
Contaiminated water / Milk
2) Revoke the Certificate.
3) Hold Export of food products

Dear Sir,

I am International consumer, purchased Parle Gluco biscuits from local store, California, USA. I am regular consumer/purchaser of Parle Gluco biscuits.

After opening I found & observed defective food product which is unsafe for health.

Last year, I have also lodged the complaint with manufacturer, where the manufacturer, absolutely failed to maintain quality food products.

Basically, Parle Products Pvt. Ltd; do not manufacture in house. Generally all the food products are manufactured by sub vendors/sub-contractors at various locations in India, where Parle co. does not have proper hold for inspection, Quality of products and safety of food products.

Parle Products Co. bears global certification such as FSSC: 22000 & ISO: 22000
(Parle Co. does not have ISO: 9001 certification for manufacturing activity)

Therefore, I hereby request you to revoke the Certificate, hold the export of Food Products immediately.

Further, I request you to carry-out inspection for the following:

1) Quality of water used by sub vendors/sub-contractors at various locations in India.

2) Quality of milk used by sub vendors/sub-contractors at various locations in India.

3) Quality of RBD Palm Oil used by sub vendors/sub-contractors at various locations in India.

4) Verify Nutrition Facts as labeled on packing wrapper

The address of Pale Products Pvt. Ltd.is as below:-

Parle Products Pvt. Ltd.
V.S.Khandekar Marg, Vile-Parle (E)
Mumbai 400-057
Tel.-- 022-67130300
Fax - 022-66916926
Name of Contact Person : Mr. Harmohinder Sareen
e-mail : export@parle.biz

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