Complaint Details

Status	:	Closed
Complaint No	:	0089248/2017
Category	:	Others
Date	:	03-08-2017
Subject Line	:	cheating customer
Complainant	:	Prateek Mehta
Address	:	DABGARON KI GALI MOTI CHOWK
Complainee	:	OneAssist Consumer Solutions Pvt. Ltd
Address	:	Registered Office: OneAssist Consumer Solutions Private Limited B-24, Manubharati, Azad Lane, Off S V Road, Andheri (W), Mumbai – 400 058 Corporate Identity Number: U93090MH2011PTC218163

Complaint Details
Dear sir,

A very good Afternoon...!!!!

i just shortly brief you regarding my case. last year i purchased my handset & take insured by insurance company. few moths later my handset was damaged & so i take insurance claimed from them. their team replaced my phone with fresh piece. when last days my plan was going to expire their customer executive call me & inform that today is your last day so we are just sending you a link , kindly make a payment. i released the payment on same link. after that i have not received any single call or mail from your side to upload images of phone or any further documents.

20 days later my handset was damaged in accident & i inform your customer executive about all incident and also for claim.that time they informed me that your handset is not registered & all so you can not take insurance claim.
i was just shocked..earlier why you did not inform me for uploading images & all now you inform me that i can not claim. when my phone is not registered then how can you renewal my plan.they did not give me any satisfaction fully answer from last two months.

hope you are understanding my concern so kindly request you to take action against their employee so next time they will take care of it & give proper information to the customer. either repair my handset or refund back my amount.

Regards,
Prateek Mehta
8946999788

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