Complaint Details

Status	:	Closed
Complaint No	:	0089311/2017
Category	:	Entertainment & Recreation
Date	:	21-08-2017
Subject Line	:	Uncompatible Setup Box Dish TV
Complainant	:	Sayed Husain Mahdi
Address	:	B702 Asmita Orchid I naya nagar mira road east
Complainee	:	Dish TV
Address	:

Complaint Details
No it is not answered. My concern was that why i was not told before that mybl setup box will not support Channel WIN.
1. At the very first instance customer care advised my the pack where CHANNEL WIN will come. I took that pack.

2. Then customer care told me my VC is faulty and i need to buy new VC and then Channel WIN will come. I purchased new VC and still channel WIN didnt come.

3. Then cusotmer care told me mybsetup boax is not compatible and i need to upgrade to HD and i have to pay Rs.800. I agree to pay but i want you to adjust Rs.300 which i paid for new VC else you should have advised me before that this setup box is not compatible and it is better to upgrade to HD rather than purchasing new VC. This way i would have saved Rs.300.

I will further my correspond to consumer protection for resolution.

Mahdi

Sent from RediffmailNG on Android




From: customercare
Sent: Mon, 21 Aug 2017 14:55:41 GMT+0530
To:
Subject: Re: VC No. 01528033365

Dear Mr. Mahdi,

Thank you for writing to Dish TV.

As per our telephonic conversation, all the relevant information regarding
SD to HD conversion related has been communicated with you. However,
Channel Win is telecasting from MPEG4 format hence you need to upgrade
your slandered Box into HD.

To upgrade to HD, please give a Missed call at 1800-274-9511.

For any further assistance, please feel free to write back to us or call
us on 1860-258-3474.

Thank you for choosing Dish TV and giving us the opportunity to provide
you the best TV viewing experience. We value your association and assure
you of our commitment to serve you better.

Warm regards,
Asif Khan
Customer Service
DishTV

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