Complaint Details

Status	:	Closed
Complaint No	:	0089323/2017
Category	:	Consumer Goods
Date	:	24-08-2017
Subject Line	:	Food in my BOSCH 401 Ltr Double Door Fridge getting Spoiled sooner than expected
Complainant	:	Sidney DSouza
Address	:	Viceroy Park Tower B 9D Thakur Village Kandivali East Mumbai 400101
Complainee	:	BOSCH India
Address	:	Bosch Home Appliances. BSH Household Appliances Manufacturing Pvt. Ltd. Arena House, 2nd Floor, Road No. 12, MIDC, Andheri (East), Mumbai - 400093.

Complaint Details
Food in my BOSCH KDN46XI30I 401 LTR DOUBLE DOOR FRIDGE keeps getting BAD sooner THAN EXPECTED.

Hence last night, on 23 Aug 2017, I placed a local battery operated digital clock in the topmost shelf of the fridge and this morning I was surprised to observe that t displays a temperature of 5 degrees C while the BOSCH display on the door of the fridge says the temperature is set to 2 degrees C.

This means BOSCH is cheating the customer!

Earlier I wrote to Bosch India that:-

Your man Santosh Karande Mobile Number 09769488499 is the CAT & MOUSE Player. He keeps calling saying he will bring a probe type thermometer to record the temperature in FRONT of my EYES.

In March 2017 BOSCH India had kept a DATA Logger inside the fridge to record the temperature over a 24 to 48 hour period.

However the customer has no way of knowing if the recorded temperature is correct. BOSCH takes back the Data Logger to their office and DOWNLOADS data on their computer.

The customer has no way to verifying the recorded readings.

The data logged in March 2017 have not yet been submitted to me although I requested BOSCH to e-mail me the findings.

I am writing to BOSCH to take back their defective product.

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