Complaint Details

Status	:	Closed
Complaint No	:	0089352/2017
Category	:	Telecom
Date	:	03-09-2017
Subject Line	:	Tata Sky — tata sky recharge not credited
Complainant	:	Tata Sky — tata sky recharge not credited
Address	:	1-4-71/1, Flat No 202, Lotus Heights, Street No 8, Habsiguda
Complainee	:	Tata Sky DTH
Address	:

Complaint Details
Hello,

Tata Sky — unethical behaviour, giving misleading and false assurances
Tata Sky — recharge not credited

I am karthik ravada tatasky user with Subscription ID: 1235559273 & have done a monthly recharge on 735/- on Sept 1st at 5 PM but till now amount has not been credited to my tatasky account nor TV services has been activated back & its been 48 hours more. Tatasky customer care executives being so rude to customers & answering in a pathetic way on this issue & just saying to keep wait for number of days & they cannot do anything on this issue...Such a waste service from tatasky...Looks all customer care executives from tatasky are uneducated nor professional.

I got my balance deducted from my bank balance after scanning QR code and proceeded for payment, the web page also proceed and shows payment status either successful or not or any error. I have called number of times to customer care of tata sky but didn't get any positive response and now my tata sky account has been deactivated. I wanted to know that whether your bharat qr service is working properly or not, if yes then why after scanning qr and paying, the web page not going for further process.in this way, how many times i have to recharge and each time if i get my bank balance deducted. One thing i must tell you that i was recharging through this mode only in the past also but never faced such type of problems. Please update your payment web page (Payment through bharat qr) other wise the people like me are unable to recharge through online mode.

Kindly help me on this issue in getting my amount 735/- credited back to my tatasky account for TV services activation ASAP

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