Complaint Details

Status	:	Closed
Complaint No	:	0089365/2017
Category	:	Computers & Accessories
Date	:	06-09-2017
Subject Line	:	Printer Undelivered - No Refund
Complainant	:	MD Rizwanuddin
Address	:	Akber Bagh, Tolichowki
Complainee	:	LT Online Strore
Address	:	17 Podar Chamber, Store Lane, Behind Axis Bank, Fort, Mumbai, Maharashtra 400001

Complaint Details
I ordered a Canon printer through LT Onine Store website on August 24th. Paid nearly 13500 rupees which included Bluedart Air shipping, costing nearly 1100 rupees.
Order Number 17-18-125871.

I received a email next day confirming order processed and when I called and enquired, a sales lady confirmed it was shipped through Bluedart.

For next 4-5 days I did not receive any tracking update/shipping update from either LT Online or Bluedart.

I called LT Online customer care once again on 30th and the sales lady this time mentioned that the printer was in Bluedarts office without any shipping consignment number. She clearly was aware of the printer status and location. She also at this point gave an excuse that because of the rains in Mumbai which affected the business day Tuesday (29th Aug), all the delay was caused, giving me an apparent lie as I ordered Thursday (24thy Aug) of last week. She also mentioned that even though they charged for Air shipping, the product will be shipped only through surface.
During the same conversation I asked the customer care rep to cancel my order and refund me as I had no information on the product, to which she responded that I cannot cancel at this point and have to wait till the printer is shipped and delivered. And at the time of delivery she suggested that I deny accepting the delivery for cancelling my order and after they receive the product back they will issue me a refund.

I waited some more time and finally I received a shipping confirmation email on 1st September with The Professional Courier services not Bluedart.
And ever since I have been waiting as I haven't received the product so far.
The tracking update says it is in Hyderabad and being shipped back and forth between the same stations.

I have no information where the product is as date and LT Online denied my order cancellation and refund.

I want LT Online to take a immediate action and solve this by end of this week.

Also I would never recommend LT Online to anyone because of such incompetency, deceit, misleading information and keeping the customer in dark.

Thanks,

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