Complaint Details

Status	:	Closed
Complaint No	:	0089437/2017
Category	:	Consumer Goods
Date	:	21-09-2017
Subject Line	:	Product is under warranty but not able to get the repair or replacement.
Complainant	:	AMIT KUMAR SINGH
Address	:	QtrNo-2C Street-3A Sector-10 -490006
Complainee	:	FLIPKART
Address	:	Registered Office Address: Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bengaluru - 560034 India CIN : U51109KA2012PTC066107 Telephone: 1800 208 9898

Complaint Details
Dear Flipkart
I purchased the leeco tv order date 06.10.16 from flipkart.
Flipkart Order ID: OD207254927551475000
Product: LEECO 138.8CM (55) ULTRA HD (4K) SMART LED TV
Display is defective 25% of screen area blacked out since last 4 days. Not able to contact Leeco.All service centers in my area closed. Website and tollfree no of leeco not working. Flipkart response is lethargic to say the least. I only purchased this brand leeco because it was sold by flipkart.The product is under warranty but not able to get the required replacement of the faulty product.The product was covered under warranty for 2 years and was flipkart assured.I called up your tollfree no. 1800 208 9898, 1800 102 8547, 1800-1080-1800 several times and finally i got a responce from them but of no use.Nobody called up for visit as promised by customer support.Also i have mailed you several times on your email address cs@flipkart.com but of no use status of my complaint is the same.This is really not acceptable from flipkart you sell something and then you dont provide the support for the product under warranty .Please find attached copy of invoice and arrange for replacement of this product asap.

Product Details
Flipkart Order ID: OD207254927551475000
Order Date: 06-10-2016
Invoice Date: 26-10-2016
[IMEI/Serial No: LE099H1116210004981 ]

Regards
Amit Kumar Singh
Qtr 2C. Street 3A. Sector 10
Bhilai Chhattisgarh 490006
Mob. 7587041181/7587166534

Replies