| Status | : | Closed
|
| Complaint No |
: | 0089469/2017 |
| Category | : | Consumer Goods |
| Date | : | 01-10-2017 |
| Subject Line | : | Defective 4K UHD TV |
| Complainant | : | Faulty Product |
| Address | : | F 402 Lakshdeep Palace CHS Lakshdeep Palace CHS |
| Complainee | : | Samsung India |
| Address | : |
Complaint Details
Bought Samsung 43KU6470 Ultra HD LED Smart TV on 15th Aug'17 from Reliance Digital Hinjewadi Pune.
TV Installed on 19th afternoon. Same day raised complaint. My Complaint: When we watch TV from any angle,
TV display loses its color brightness, sharpness, contrast. Also, its losing colors intermittently.
Samsung.Technician visited the place and analysed & said TV will display pictures like this only from angles.
He sent the QnA to Samsung support & their reply is variation in contrast is a common phenomenon when viewed
from angles. 4K UHD TV losing color / sharpness / contrast from an angle of 10-15 degrees is surprising and pathetic.
Samsung is not ready for refund or replacement.
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