Complaint Details

Status	:	Closed
Complaint No	:	0089497/2017
Category	:	Others
Date	:	06-10-2017
Subject Line	:	Manufacturing defect in Asus mobile phone ordered online through Flipkart
Complainant	:	Roop kanwar sidhu
Address	:	Room 153, PG hostel dmch ludhiana, tagore nagar, Ludhiana - 141001, Punjab
Complainee	:	Flipkart
Address	:	Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore – Karnataka, India.

Complaint Details
I have ordered a asus mobile phone through order ID OD110284406568507000 on Sep 21st '17. I am facing a problem on this phone(not able to hear

during a phone call) from the first day of my purchase and send many reminders regarding the problems faced. I have received only one call from

flipkart customer representative who denied any return or exchange policy in electronic items in any case and gave the reason that there are always

differences in quality of product depending upon the price. The issue I am facing now is not related to product quality, rather it is due to some

manufacturing defect because I am not able to use even the basic features of this mobile phone.
As I have bought this product from flipkart it is the whole responsibility of the company to deal with this situation and provide me with a return

and refund.


I have noted down IMEI number(358605080605144,358605080605151)and send them many emails through their website messanger but they have only put in the issue in process or resolved repeadly without actually resolved the same.
As per the talk with their representative regarding the problem faced on asus mobile phone through order ID OD110284406568507000, I want to inform

you that their representative engineer visited at my place at ludhiana to inspect my phone. On his on-site inspection, he used the phone once and

told me to update software again. As I have updated the phone twice and not able to use the phone, I am not satisfied with his inspection visit and

services. Being working as a surgeon in DMC hospital, ludhiana I do not have any free time dealing with this issue anymore and even this problem is a

risk for human life during emergency calls to me from the hospital. I am now forced to file a complaint in consumer court with additional

compensation and a full refund due to negligence of this company.

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