Complaint Details

Status	:	Closed
Complaint No	:	0089519/2017
Category	:	Consumer Goods
Date	:	10-10-2017
Subject Line	:	Quikr — refund not issued for a cancelled service.
Complainant	:	Sachin Noubade
Address	:	6-1-33, Pillar #293,, Shivarampally
Complainee	:	Quikr Services
Address	:	6-1-33, Pillar #293,

Complaint Details
I placed an ad on Sep 12 (around 2 AM) with a premium package of 150 for 100 views. Next day I get a call at around 8 am where the sales guy convinced me to buy a pack for the same ad for 1000.rs. He convinced me, so I purchased it.

Then, after the call, I did some search on web and see that the pack isn't much useful after all. So I decided to cancel it and so called quikr support they advised me to send an email. I sent the email (with-in 2 hours of buying the pack) requesting to cancel the pack and refund.

On the same day evening, I get a message that my ad is expiring as I got 100 views (because of the 1st service I paid 150 for). So my ad was not premium anymore. It was turned to normal listing.

I didn't even get (or want) the service of 1000 yet I have paid the amount. I also deleted the ad so that they can process my refund asap. It is currently active on OLX.

I paid for a service, changed my mind and requested refund. I didn't get the service but I didn't get the refund as well.

I sent multiple emails, multiple calls and all of them escalated (or lied that they escalated) the issue.

Hope this is actually resolved here.

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