Complaint Details

Status	:	Closed
Complaint No	:	0089560/2017
Category	:	Service Provider
Date	:	16-10-2017
Subject Line	:	Cheating by ACT Fibernet
Complainant	:	Raghavendra
Address	:	160, 2nd shop lane, TATA Silk Farm, Basavanagudi
Complainee	:	ACT Fibernet ((Atria Convergence Technologies Pvt. Ltd.)
Address	:	Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru - 560 010

Complaint Details
I got ACT Fibernet connection last month by paying Rs. 8500 as advance amount for 6 months. After only 3 weeks, the internet stopped working. It has been 12 days without internet and the company has showed absolutely zero interest in resolving the issue. I raised a ticket no. 10212392694 and have waited for 12 days since. I have contacted their nodal officer Mr. Naveen 6 times in the last 2 weeks for resolution of the issue. Mr. Naveen is as deceitful as the company itself is. He has showed absolutely no interest in getting the issue resolved. I have also escalated this to their appellate authority's email but they seem to take no interest in resolving the issue.
If you apply for a new connection, they will provide installation within 24 hrs but if you are an existing customer who has paid in advance then they wont bother to provide service. I had read reviews that ACT Fibernet has cheated many people but now I am suffering personally. Even now they haven't restored my internet connection. They have charged me for 7 months and provided service for only 3 weeks. I am left with no choice other than approaching consumer forum.
Disappointed Customer
Raghavendra
Ticket No. 10212392694
Mobile: 7892246325

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