Complaint Details

Status	:	Closed
Complaint No	:	0091404/2017
Category	:	Travel
Date	:	21-10-2017
Subject Line	:	Not Serving prebooked VGML - PNR No IG757H - Flight No 96 CRM:02342171
Complainant	:	DEEPAK KRISHNAPPA
Address	:	0420 ARABICA 1ST FLOOR 3RD MAIN COFFEEBOARD LAYOUT HEBBALA-KEMPAPURA
Complainee	:	INDIGO AIRLINES
Address	:	Central Wing, Ground Floor, Thapar House, 124,

Complaint Details
Dear Madam/ Sir,
This is to submit the following complaint for your kind consideration and issuing directives to M/s Indigo Airlines for deficiency in its Services on board despite having paid the stipulated amount in advance. I have attached the coupon, ticket and email trails for your kind consideration and passing orders to M/s Indigo Airlines for necessary compensation (beyond refund)and protect Passengers from experiencing such situations.

After landing in Bangalore, I made complaint to Ms. Priyaah Sundaraam, Appellate Authority M/s Indigo Airlines about non serving the veg meal on board on Oct 02, 2017 in the international flight between Dubai - Bangalore. However, resolution and refund indicated by M/s Indigo Airlines is not acceptable to me as it is very fair and want me to spend much more than what is being offered by M/s Indigo. My email complaint to M/s Indigo Airlines is as below

"This is to bring to your notice on unpleasant experience in the Flight from Dubai to Bengaluru on Oct 02, 2017. We had pre-booked VGML for our Return journey at the time of reservations. It was mentioned on the Boarding Pass as "Special Services"

In the Flight, we were the last one to get served by Hostess Ms. Deepika and we were offered what was left over. My spouse, Mrs. Chandu Byalakere Rajaiah was denied VGML on-board. When we insisted that we had pre-booked the meal and we should have given preference over the choice of available food in the flight at the beginning, they grossly denied it and said we have to take what was available.

As the flight was at 11am, we skipped breakfast assuming that VGML would be served in the flight and to our shock, we were the last to be served with the left over items. your Crew said that they would get stocks in India and everything has exhausted and said that the Airlines policy is to serve on-board buyers as per their demand.

Your policy of ill-treating pre-booked travelers is highly deplorable and On-board crew was Politely-Rude " Sir, we shall get back to you"; " This is Airlines Policy". When I asked them to write on a piece of paper saying that they could serve, they said that it is not the policy of the Airline and they returned the "Board Pass-VGML Pass" - attached for your reference.

As a result of your Policy, my spouse had to starve and she ate at 5:30 pm. Why she had to undergo such trauma and unpleasant travel. We both had to fight on the issue which made our return journey "memorable for being unpleasant".

Now, it is appropriate for the Airlines to compensate us with 100 times the cost of Pre-booked VGML for denying meal, wrongly training your staff to deal with passengers with Pre-booked meal and causing mental stress to Mrs. Chandu Byalakere Rajaiah and causing mental stress to me (Mr.Deepak Krishnappa). Also, you are advised to give preference to Passengers with Pre-booked meal with the choices available at the beginning, though you may serve them along with others.

I look forward for quick resolution as claimed through cheque or on-line transfer."

I seek justice from your good selves

Thank you
Deepak

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