Complaint Details

Status	:	Closed
Complaint No	:	0091408/2017
Category	:	Consumer Goods
Date	:	22-10-2017
Subject Line	:	Non-repair of washing machine part under warranty
Complainant	:	Asmita Joglekar
Address	:	Kelkar Nivas, Gaonbhag
Complainee	:	Reliance Digital
Address	:	Reliance Retail, SFC Mall, MG Road

Complaint Details
I have purchased an LG washing machine from Reliance Digital, and it is covered under warranty. Its electronic panel has failed and I have lodged a complaint with the dealer's service centre. Despite confirmation that the part is covered under warranty, the dealer (Reliance Digital) has not released the cheque for the required part. The LG service centre has confirmed that the part is ready for installation, they are only waiting for payment from Reliance store. Duration: over 6 weeks.

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