Complaint Details

Status	:	Closed
Complaint No	:	0091412/2017
Category	:	Insurance
Date	:	22-10-2017
Subject Line	:	Policy no 19663969 cancellation within Free lock period. No response from HDFCLIFE
Complainant	:	M Ravindiranathan
Address	:	F 16 BLOCK 2 WING A SSL GREEN PARK, KUNDRATHUR MAIN ROAD, MADHANANDAPURAM PORUR
Complainee	:	HDFC Life
Address	:

Complaint Details
Hi,
I want to cancel the policy 19663969 as I have travel plans and the policy not useful to me anymore. I didn't receive the policy document.
Its already 25+ days from the policy issued. (Sep 26). I contacted HDFC life customer support regards policy cancellation 15 days before. They respond me that asked me to visit nearby branch with documents. Since I didn't receive the policy, they asked me too visit the branch with NEFT and policy cancellation forms with written request letter.
I checked with the local hdfc life branch on policy cancellation with the NEFT and free look cancellation forms documents. They're not accepting the same without policy document.

Let me know what can I do for the same??
Its seems HDFC life don't have a proper customer support as well as don't have a proper workflow at all.
I want quick and proper response for the same.

Regards
Ravindiranathan M
99622 78297

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