Complaint Details

Status	:	Closed
Complaint No	:	0091413/2017
Category	:	Automobile
Date	:	22-10-2017
Subject Line	:	Request replacement of tyre withing warranty
Complainant	:	Sumant Nayak
Address	:	C-3/2140, police head quarters
Complainee	:	Bridgestone India
Address	:

Complaint Details
I have purchased 4 tyres for our Toyota Innovo KA25 P2100 (Reg name: Vidya Nayak) from dealer Shodha Toyota, Hubli, Karnataka .Within 1000KM run, the rear right tyre got burst, that too on a fully paved highway. Please note the following:
I have not driven the car after the wheel got burst.
I reached at Shodha Toyota soon and lodged an issue about the same. It is surprising to get the reply from concerned person as below, without even having a look at the burst out tyre:
Description: Tyre Wheel
Tyre CAFT for warranty purpose.
Observation: Tyre burst due to hard hitting (Please note here: Without even physically checking and observing the tyre, your people have given decision)
Dated: 20/06/2017
S.A.Code: 1505270, Invoice # : 2594
Concerned person: For Shodha Toyota- Anand Ravavva and Anand Katti
Contact: 0836-2225001/2/3, +917760963778
Since hardly 1000km is only travelled, tyres are brand new, I request for replacement of this tyre immediately without any delay.
The comments passed by sales people are not at all acceptable to me since they are not valid comments.
Previous request is declined from the dealer. Kindly replace tyre within 15days.

Replies