Complaint Details

Status	:	Closed
Complaint No	:	0091457/2017
Category	:	Travel
Date	:	30-10-2017
Subject Line	:	I want my refund back from these Cheats
Complainant	:	Priyanka Roy Choudhury
Address	:	Pacifica Tech Park, 101A , 1st Floor, OMR Road, Navallur
Complainee	:	Make My Trip
Address	:

Complaint Details
I would like to describe my experience with MMT(which is in fact a huge brand name), provides worst customer service, treats customers badly once the payment is made. Lots of faults and bugs in their app and functionality which they didnt care to accept as their mistake.

So, I made a booking for a hotel(non refundable), due to some emergency situation I could not reach on that date, So instead of cancelling there was an option provide to modify the booking dates.

I proceeded with the modifying, No notification, No prompts were shown to me, directly booking was cancelled.

Its been more than a month now that am following up with CC of make my trip, No response, No call backs, No care for the issue raised.

Today wen I demanded to talk with the manager or some senior supervisor, I got a reply back that Its my fault that I tried modifying the booking. So no refund or anything will be provided.

I lost like 10K behind this stupid MMT.

Now all I can say is Never use MMT, always prefer direct bookings.

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