Complaint Details

Status	:	Closed
Complaint No	:	0091472/2017
Category	:	Others
Date	:	02-11-2017
Subject Line	:	inordinate delay to credit cash back amount on the part of paytm/suzuki access
Complainant	:	RAKESH KUMAR
Address	:	Nandan Vihar
Complainee	:	Paytm/Suzuki Access
Address	:	Khatwani Sales and Service, Near to Bhanwartal Garden, & Paytm

Complaint Details
I have purchased Suzuki Access 125 from Khatwani Sales and Service Pvt Ltd, Jabalpur near to Bhanwartal Garden (Madhya Pradesh) which is the authorised distributor of suzuki Acess 125. I booked the scooter through Paytm and got the delivery on 13.10.2017. Relevant documents for delivery of scooter is enclosed herewith.

It is pertinent to mention here that as per terms of conditions mentioned in Paytm, cashback amount is to be credited within 24 hours after the delivery time. But neither any cash back amount has been credited nor any reply has been given on sending the message on paytm account towards my issue. More surprisingly, my grievances lodged on paytm account has also been erased manipulatively. Once I could contact over phone through paytm representative one week before who again noted down my grievances and given reference no. is 40572133.

Surprisingly, I am still getting status from paytm that ordered item is ready to dispatch. As per Paytm terms and conditions, cash back amount is to be credited within 24 hours after delivery date but the fact is that delivery has already been given on 13 October 2017 which is absolute contradictory issue. Meanwhile, I again visited Khatwani Sales and service to resolve the issue then Manager of Khatwarni Sales, Bhanwartal Garden, Jabalpur (M.P.) told me that I already given you delivery and disburse the amount paid by you to Paytm hence we can not help you and advised me to contact Paytm only . Incipiently, my cash back amount has been credited to my account on 31st October 2017 i.e. 18-19 days delayed. Such delay is gross violation of the terms and conditions laid down by Paytm and such lapses needs to be looked into for proper resolution -

1. Since ordered item delivered on 13 October 2017 then why such long delay took place and who is the responsible for that. Losses towards the above may please be arranged to compensate.

2. When Khatwani Sales and Service, Bhanwartal, Jabalpur, (Madhya Pradesh) (Suzuki Access) which is the authorised distributor of the vehicle and in legal/commercial agreement with the Paytm then how can they refuse to resolve the issue of customers?

3. When I sent several request to Paytm through my paytm account arising the issue of cash back amount, but no positive action has been taken in the matter even not provided any feedback then disturbances/losses occurred due to disinterest attitude of paytm representative may please be looked into and resolved appropriately in favour of customer.

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