Complaint Details

Status	:	Closed
Complaint No	:	0091482/2017
Category	:	Automobile
Date	:	04-11-2017
Subject Line	:	Service Request for spares not honored for 4 Months
Complainant	:	Rakesh Kumar Yadav
Address	:	Near Sarv Kalyan Mandir Jharsa Sector 39 Hurgaon
Complainee	:	Bajaj Auto Ltd.
Address	:	ajaj Auto Limited Pune Regional Office, New Corporate Office, Mumbai - Pune Road, Akurdi, Pune - 411035.

Complaint Details
With ref. to my subsequent follow-ups with Bajaj customer care, I regret to inform you that I'm following up regularly with your team for replacement of my Bajaj Pulsar 150 DTSi motorcycle.

However, there is no yield, neither from Bajaj nor from their authorized dealer or from the authorized service center.

1. Contact Bajaj service center at Gurgaon (Krishna Bajaj) & Dealer (SHUBH VINAYAK AGENCIES) on 4th of July 2017.

2. On 11th got a response from customer care of Bajaj to contact Krishna Bajaj service center, the service center never contacts me.

3. On 12th I have requested the service center and dealer for the expected duration of the availability of fuel tank no response received.'

4. Complaint ref. ISR 164403 initially closed without any resolution.

5. Called customer care they suggested me to visit service center on 22nd July 2017, Mr. Anand Wardhan (Manager Service center) accepted that they have 01 fuel tank in the store which is 7-8 Yrs old I have made a physical inspection of the tank available.

6. During the physical inspection of the fuel tank following was the observations :
(a) Multiple scratches on the fuel tank body.
(b) No hallmark/hologram on the part. Bottom edges have the paint removed & rusted at many locations.
(c) The butt joint of the tank has rusting on the inner surface of the tank.

7. My motor cycle mfg. yrs is 2008 approx. 8 yrs old and the tank available is also 8 yrs old. How can we ascertain the service life of this spare tank considering the condition of my tank as provided with the bike?

8. I requested the service center to provide 75% discount to which the service center refused.

9. I again contacted customer care they suggested me to place an order with the service center. However, my initial communication was the same.

10. The service center refused to take/place the order instead demanded full amount to be deposited in advance. Also, there was a remark from the service center that " The way you are inspecting we cannot satisfy your demand we have this tank only with us and Bajaj Auto is not providing further spares so we cannot serve you, you may do whatever you wish to do"...

11. On 10th Aug 2017 again contact customer care regarding my Complaint and action taken for ISR 164403 & ISR 170501, was again advised to contact the dealer for availability on 09801750075, however, the calls made were never responded.

12.I feel the fuel tank of my motorcycle was already placed as a defective piece by Bajaj during manufacturing as the motor company provides the certificate of fitness for the minimum cycle of 15 yrs and the Fuel tank is not a general spare it's the backbone of the motorcycle as the engine is the heart of motorcycle.

13. My daily expenditure on the motorcycle is INR 150 for carburetor & fuel cock cleaning since 3rd July 2017.

14. Wastage of fuel with an average of 9.5 Ltrs against 25 Km of running (Spilling of fuel & Overflow due to rust mixed fuel jammed in carburetor)

I hereby considering above facts and intentional delay from Bajaj Auto to respond request you to compensate me @ INR 150 per day till the fuel tank is made available along with compensation of INR 50000/- for mental, physical & financial harassment and practicing wrong business ethics and lack of service.

15. Also, As per Consumer protection act 1986 read with amendment act 1993 with effective 18.06.1993 the manufacturer is supposed to provide & ensure availability of genuine spares in good condition up to 10 Yrs from the date of official announcement for discontinuation of the product.

16. Ref. Judgment by Competition Commission of India Dated.27/07/2015 case no. 03/2011. (para. 11, 12 15, 17 &18) The order was released with DG's recommendations that OEMs and authorized dealers have to make all necessary arrangements for spares at marginal rates with genuinely without violating the competitions act 2002. May pls go through the judgment as the same shall be my grounds to justify my agony against Bajaj Auto.

I hereby once again request all concerned to revert, else I'm left with no other option to take legal advice in this regard.

Further, Pls be appraised that all the communications made in this regard verbal/electronic shall be treated & will be provided as documentary evidence.

Bike Owner Name: Brijesh Kumar Yadav
Registration No. - OR07Q6420
Bike Name/Model - Bajaj Pulsar 150 DTSi / 2008 model
Name of last service center visited where you have ordered for the part- Krishna Bajaj, Gurgaon
State - Haryana
City – Gurgaon
Date of last service Done- Last year (Date may be checked from Krishna Bajaj, New Railway Road Gurgaon)
Date of Purchase - 14/04/2008
Registered Mobile No. - 9533444341

ATTACHED - Judgement & Consumer protection act FYI & reference pls.
Anticipating an affirmative response at your end.

Thanks & Regards,

Rakesh Kumar Yadav
Manager-Projects Monitoring Group
(Chairman's Office)
Punj Lloyd Ltd.
Corporate Office II, 95
Institutional Area
Sector 32,
Gurgaon122001,
India
Mob. +91-953 344 4341
Res. +91-124 238 1660
Off. +91-124 262 0670

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