Complaint Details

Status	:	Closed
Complaint No	:	0008109/2013
Category	:	Telecom
Date	:	30-11-2013
Subject Line	:	gsm mobile connectiob
Complainant	:	jatin chandulal gori
Address	:	1, geeta bhavan, wagle estate, thane
Complainee	:	bharti airtel ltd
Address	:	mumbai, malad

Complaint Details
Dear Sir/ Madam,

I Jatin Gori the user of Airtel connection has faced much tough time for the service. I am facing this problem since February 2008 so please look into the matter and let me know how better you can help me out. In the year January 2008, I had purchased VIP No: 9987007007 with a prepaid connection & this number was allotted to me by M/s Rahul Enterprises & the payment was dealt in cash for which I was assured that they would give me the receipt for the same but I haven?t received the receipt till date. Then in the month Febuary 2008, the above said number was converted from Prepaid to Postpaid under the ?Bonanza 199 plan? by M/s Frontline Sales Ltd & all the valid documents for the same are with me. Thereafter, within 4 days without even intimating me or giving me any further prior notice the customer service department discontinue the services which was rendered to me by M/s Frontline Sales Ltd & on asking the valid reasons from the Customer service department told that this number was allotted to Mr Mohit Gupta. For this I had intimated to M/s Frontline Sales Ltd they told me if nothing is done they would allot me the other new V-VIP number with the same benefit. If this all is happening within the company how one can get the justice so I please request you to solve the matter as soon as possible.
Details as below.

Mobile number 9987007007 Account number 109-101611804 Bill date: 24 Feb 2008

Receipt of frontline sales Ltd number: 11207 Date: 04-02-2008

Receipt of Neptune infocomm ( thane) Number: 4301 Date: 1-3-2008

Sim number of my postpaid connection. 8991923000086928567

Sim number of my prepaid connection which was transferred to postpaid by frontline marketing Number: 8991920710124948558

Regards,

Jatin gori

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