Complaint Details

Status	:	Closed
Complaint No	:	0008152/2013
Category	:	Health
Date	:	02-12-2013
Subject Line	:	Fraud Company Indian Health Organization
Complainant	:	Asmita Sinha
Address	:	1609, Prateek Royal, Crossing Republik
Complainee	:	Indian Health Organization
Address	:	Indian Health Organisation Pvt. Ltd. 64 Okhla Industrial Estate, Phase – 3, New Delhi – 110020

Complaint Details
I have purchased your premier Health Package but still it is showing classic Health Package since long time in my account as well as I have paid 15,000 but your web site shows 10,000/- only. Also, taken you product premier Health Package for (validity) 3 years but it shows 2 years only. I have already complained regarding this but still showing classic Health Package.

Your IHO card is not valid, we are not getting any benefit of it, Doctor says IHO has not tie-up with him and IHO is fraud company. Those doctors are famous and very much qualified and practicing in Indirapuram since a long time. Even also I am not getting any discount on medicine (Religare outlets also) as you said while selling your product. Therefore we are totally in loss. Also, your executive is not picking up my phone.

It’s really ridiculous, frustrating and irresponsible behavior of IHO Company. They already got ample amount of time, still I haven’t got resolution of my issue neither my money is refunded. And no action has been taken against my complain and neither IHO full filled their commitment. I have called so may time but none of my issue has been resolved. Now, it’s going to end of 5 month since I have booked your plan (22-June-2013) and 1 ½ month when we raised our last complains (and cancellation request of my plan to refund my money as well). Issues are as follows which I have already raised:
1. Wrong, fake and false information has provided
2. Received first kit after 2 months of booking which was wrong one
3. Received second kit after 3 months of booking when we raised the complain several times
4. Our data is still not updated on your online portal and our online account (raised this issue several times)
5. Poor service and false statements are regularly made by IHO executive
6. If you better your service in future then why are you selling your product, now? Only, making foolish to customer. You should sell your product once you have all good bunch of services otherwise its just forgery with customer.
IHO have only one point i.e. I have accepted IHO last offer, however, if you listen our last conversation of 27-Sep-2013; my word was - if you (IHO Executive) are saying that then its ok. It means I was not fully agreed and confirmed. After that I haven’t received any confirmation call from IHO side to acceptance the offer and dispatch the new kit.

I have more than 10 points and reasons to Cancellation of IHO plan and refund the money. If IHO were a genuine person or company then IHO fulfills their all commitments given to the customer and perform the action immediately. IHO’s intension is now clear which is made the customer fool and create issue and block their money for long time.

Therefore, we will not take it any more.

Now, I am totally frustrating since last 5 months by you and your executive. Therefore, who will be the responsible for this mentally, physically and financial loss of mine?
Please refund my money ASAP.

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