Complaint Details

Status	:	Closed
Complaint No	:	0008175/2013
Category	:	Banking
Date	:	03-12-2013
Subject Line	:	Irresponsible cheque handling by standard chartered bank
Complainant	:	jyotasana shukla
Address	:	B-38 pocket 9a dda flats jasola vihar new delhi
Complainee	:	Standard Chartered Bank
Address	:

Complaint Details
i have been trying to deposit a cheque with the bank for the past three weeks.

Bank: Axis Bank
Cheque number: 149927
Amount: INR 9,290 (nine thousand two hundred ninety rupees)
Date: 31/10/2013

I have been trying to deposit this cheque for the past three weeks but
to no avail. At first my repeated requests to place cheque deposit slips
at the drop box at my office ATM (sopra india pvt. Ltd. a-57 sector 64
noida) went unheard. I requested customer care to send in an executive
to collect my cheque but that was also not catered to. I had also
written a complaint mail (please refer to the mail thread below) in this
regard. deposit slips were placed in the site ATM on monday (25/11/2013)
and i dropped my cheque in the dropbox on the same day itself. When i
got no updates on the cheque status even after 4 working days, i peeped
into the dropbox and to my shock the cheque was still lying there. This
kind of poor service for a small cheque deposit request is not expected
from Standard Chartered. Such behavior causes extreme frustration and
loss of trust in the provider, more so because at the time of account
opening praises are sung about your convenient services wherein
customers aren't required to visit the bank.

after several calls to the bank;s complaint executive and the vendor, i got a call on 3rd december 2013 at 11 am that my cheque has been collected. in the evening, when i checked the drop box, to my extreme horror the cheque was still lying there. The vendor was lying that he had taken the cheque and when i called them to tell this they started arguing with me saying they have collected the cheque. I had to click a photo of the cheque and the dropbox to make them believe my point.

This rendered me unable to use my money for several weeks and a lot of harrasment and frustration in following up and running around after the bank for a simple cheque deposit. I would request strict action to be taken against the bank and my loss of time and patience be compensated for.

Copies of all mail communication and the photo of the cheque lying in the dropbox on 3rd december are attached to this complaint.

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