Complaint Details

Status	:	Closed
Complaint No	:	0101041/2017
Category	:	Consumer Goods
Date	:	07-11-2017
Subject Line	:	cheating by ASUS INDIA
Complainant	:	m a majaria
Address	:	a49 preet vihar delhi 110092
Complainee	:	asus india
Address	:	Nirman vihar metro pillar 53

Complaint Details
The chairman
CFBP
Mumbai

Complaint against ASUS India

It is really a matter of great surprise that ASUS INDIA is selling online products on the context for luxury handset at very cheap and affordable price.

I had purchased one mobile Handset for my personal use.The company had provided one year warranty. The Handset was charged 60% in the morning when I put it on the screen was not on. Hence I sent the handset to company at laxmi nagar.Since last one month the set is lying at service centre now they are asking charges of Rs 11,000/- very surprising that the handset purchased at 10,000 bill attached and the service centre is asking to pay Rs 11,000/- This is a way of cheating by ASUS. do you think is it not a monopoly that the service charges 11,000 +GST i.e. 13000 approx while as 10,000 original cost of handset..

I had purchased that since the company is located in India and it will provide uninterrupted service on their products otherwise I may had purchased at 3000 or 5000 which is easily available online sell.

To provide service under warranty company is not taking any liability for repair or replacement of the set and blaming me for water inside the set after keeping the set for one month i.e. when the warranty is over,. If there was water in the handset service centre had not to accept it for repairing purpose at the time of acceptance and had to return the set on the same day. This is not a fair for the consumer like me.
I have come to know that more than 600 complaints have been registered @ consumerscomplaints.in against Asus India.
Dear Indian Consumers Be careful from such company

COMPLAINANT

M A Majria
President
Indian Quality centre
A-49 preet vihar,
East Delhi 110092
91+9311384184




----- Forwarded Message -----
From: "servicecenter_apac@asus.com" _servicecenter_apac@asus.com_
To: M A MAJRIA _IQCORG@YAHOO.CO.IN_
Sent: Tuesday, 24 October 2017 5:13 PM
Subject: Re:Re: Re: _Web_ZenFone ZenFone Max (ZC550KL);ASUS Service No=A1710126285

Dear M A Majria,

Greetings for the day!

Thank you for sharing your query with ASUS and providing us the opportunity to assist you.

My name is Anuj Phadke and it's my pleasure to help you with your problem.

Please accept our apoloies for the inconvenience caused to you. We will provide the available solution regarding to your concern.

As water contact found in your device and unfortunately water contact and physical damage not consider in warranty services and service will be chargeable basis.

Once again, we extend our apologies for the inconvenience this problem has caused you.

If you have any further questions, comments or concerns please do not hesitate to let us know. We will be more than happy to assist you.

Have a nice day Majria!

Best regards,

Anuj Phadke

Asus Technical Support Site:

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