Complaint Details

Status	:	Closed
Complaint No	:	0101050/2017
Category	:	Consumer Goods
Date	:	08-11-2017
Subject Line	:	Not willing to service the King Sofa we purchased at Maraimalai Nagar Residence
Complainant	:	Prakash Lingam
Address	:	No.16, Bharathi Nagar, Peramanur,Maraimalai Nagar
Complainee	:	Hari Traders
Address	:	No.68, Alapakkam Main Road, Maduravoyal,Chennai-95

Complaint Details
I , K.M.Prakash Lingam purchased King Sofa 5 seater from Hari Traders vide
order no. 4248 dated 9th July 2017 at chennai trade centre exhibibition.I am attaching the order soft copy. We have only order bill. It was delivered to us on 18th July 2017 at our Maraimalai Nagar Residence.


No.16, Bharathi Nagar, Peramanur,Maraimalai Nagar
Kanchipuram District
Chennai, TAMIL NADU 603209
India

Hari Trader’s Address is
No.68, Alapakkam Main Road,
Maduravoyal,Chennai-95

We have noticed minor scratches(color of the sofa is fading) and informed
many times the same to your officials (Mob:9841786933) to take some actions in vain..
He told he would send assistants to do varnishing. But so far, we have not received any response..Please find attached the pictures what we whatsapped to Mob:9841786933.

Then, we called Customer care several times(Mob:8870477886).Calls were attended by Vijay, Suresh, Rajeshwari. We have also emailed them(dated 1st September 2017 ) and also whatsapped the pictures To (Mob:8870477886). All the whatsapp pictures were sent to them from my wife’s (R. kalaiselvi)mobile(Mob:9894173551).Email was initially done from my wife email id(rkalaicma@gmail.com) and later from my email id: kmplingam@hotmail.com ).Hari Trader’s email id is srihco@gmail.com . I am also enclosing the email thread conversation of same.
When we called customer care initially, they(hari traders) were saying we can come to maraimalai nagar(our current residence and also where the king sofa was delivered on 18th July 2017) when we come there for some delivery. Now they are asking -when we delivered, was the sofa like that?.. They are supposed to give service warranty for 1 year. But ,So far we have not received any single reponse in Email/Sms/Whatsapp/Phone call.
We are extremely disappointed with multiple followups in Email/SMS/Whatsapp/Phone call.What we want is complete refund of our money(Rs.26,500) and 10000Rs. for wasting our time and mental trauma that we have undergone and also we will return their Sofa.
Thanks
Prakash

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