Complaint Details

Status	:	Closed
Complaint No	:	0101060/2017
Category	:	Telecom
Date	:	10-11-2017
Subject Line	:	Paying bills for unused Photon device( 9282166850)
Complainant	:	Sabananthan
Address	:	NO 12,VENDAVARASI AMMAN,THIRUPORUR CHENNAI,CHENNAI CHENNAI -600086
Complainee	:	Tata Teleservices Limited
Address	:	circle Office at, Prince Info City II, 13th Floor, 283,284, Rajiv Gandhi Salai, OMR Road, Kandhanchavadi, and Chennai-600096

Complaint Details
I have moved to international assignment and have stopped using Photon device(NO: 9282166850) also raised request to close the account on 10th Mar 2017 - ticket- 571098365.
Not sure why i have receiving continues outstanding bills for unused device???

After then i received leagal Notice for unpaid bill which i did not used. Even then i paid and responded with in the period for my account closuer to 'TATADOCOMOTN LegalCell' But is did not get any response.

Now i am receving next month bill which is unused bill for me.

This is affected me a lot and i am very concerned about the customer service provided for this Photon device.

I didn't received any update from customers support timely manner Anyhow i have paid the said amount and attached the screen shot.
There are no international customer support numbers available. If any mail sent to listen@tatadocomo no response!!!!.
If i call local service provider no response!!!!.
Called Dhelhi, Chennai kandanchavadi branch no answer. Request you to Look for improvements in service provided to customer.
I have not been communicated via mail except this last legal mail.
If first or second communication would have initiated via mail i didn't even wasted my timing by trying all above options and no nedled of this legal notice.
I will definitely blame very worst & poor customer service had very bad customer experience.


I would like to take some action to close my account and get help to get rid of this problem.
Already i have paid multiple times for the bills which is not used by me.

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