Complaint Details

Status	:	Closed
Complaint No	:	0101062/2017
Category	:	Others
Date	:	10-11-2017
Subject Line	:	Refusing to repair Lava Mobile in Warranty period
Complainant	:	ANIL KUMAR TIWARI
Address	:	B-14, BRAHMAPURI, BEHIND RABINDRAPALLI, FZD RD., INDIRA NAGAR, LUCKNOW
Complainee	:	LAVA MOBILES
Address	:	Maa Gayatri Communication, Super Shopping Centre, Sanjay Gandhi Puram, Faizabad Road

Complaint Details
Lava customer care has refused to repair my LAVA ARC Blue mobile even it is in Guaranty/ Warranty period.

Right from beginning, there is a network problem/ some hardware issue in the mobile.
Approached service center 2 times reg. resolving that issue. They tried but failed to rectify the issue.
When third time, I approached service center they informed me that they have found liquid damage in the device and now mobile is out of warranty and repair will be done on chargeable basis.

I have to say that the problem in my set is not new. It persists right from beginning. I have already submitted 2 times in the servicing center. But they have not rectified the problem.

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