Complaint Details

Status	:	Closed
Complaint No	:	0101072/2017
Category	:	Consumer Goods
Date	:	11-11-2017
Subject Line	:	WORST AFTER SALES SERVICE IN INDIA
Complainant	:	Dr.VIJAY.P.M
Address	:	1807/B/36, MIG-69, Ground floor, D-5 Road, New KHB Colony, Habbuwada
Complainee	:	Bosch Home Appliances
Address	:	BSH Household Appliances Manufacturing Pvt. Ltd.Arena House, 2nd Floor, Road No. 12, MIDC, Andheri (East)

Complaint Details
Brief description of my bosch washing machine model no. Wvg30460in problem:
After 1yr of use it started with door lock problem.
Complaint was registered for the same on 17th aug 2017 order no. 0470824976 through reg mob no.
First time, bosch technicians attended with spare to solve door lock problem almost nearing a month after registering complaint & door lock problem was solved. But, started with a new problem of water drainage block immediately after the spare replacement.
Again after aprox 20 days following the new (Water drainage block) problem, the technicians came with one more spare for which the problem was not solved & told they need one more spare.
Till now the awaited spare has not come & the team have replaced nearly 3 spare parts, but the problem remains unsolved.

For sending each spare they take a minimum of 15 days. I wonder there is no place in india that takes more than 4-5 days to reach karwar through courier!!! & really surprised with this bad attitude, negligency, undue delay, non expertised service & it is a shame on bosch company that they are not giving a quick service. I bought this machine thinking it as most popular & trusted company. But never expected that it would be such a very bad service & worst experience with the company. Bosch team has never thought how difficult it will be the status of the family living in a place like karwar (coastal area) who have to take a minimum 2 times bath/day & imagine the load of clothes/day who are dependent on washing machine & managing without a washing machine for almost more than 2 months till date & i am really surprised how come the machine is getting spoiled part by part after a short usage period of 1year.
Several times i have asked for a standby washing machine as the spares are getting delayed, for which the bosch team tell some consoling words & will never turn up. I am fed up with behaviours of the bosch company & infibeam online dealer, have decided never to suggest/ nor recommend any of my friends/ relatives/indians " bosch washing machine" due to very bad service. Till now i have written nearly 6-7 emails to contact@in. Bosch.com & service.in@bosch-home.com & about 3-4 emails to the online dealer infibeam.com. Even the online dealer infibeam has not taken any action against bosch company so far.
The complaint order no.0470824976 lodged on 17th aug 2017 remains unresolved till today. As there is no/delayed response or worst & neglected, non expertised service from bosch company, i have come to a conclusion – not to entertain/encourage any repair service nor replacement with new washing machine from bosch company, instead want refund of amount inr 57500 (Inclusive of 15% interest p. A) paid towards purchasing the washing machine & take back my bosch washing machine in current condition..
All this has caused a lot of mental harassment, torture, time & energy loss to myself & my family in this 02 months period.

So, i & my family demand the following from the bosch company :
1. Refund of the purchase amount - inr 57500/- (Inclusive of interest till date@ 15%p. A)
2. Compensation for their undue delayed, neglected, non expertise & worst after sale service - inr 35000/-
3. Compensation for mental harassment, torture/suffering, time & energy loss to me - inr 30000/-
4. Compensation for mental harassment, torture/suffering, time & energy loss to my family - inr 50000/-

Hope i get a immediate solution for the above. Please consider & do the needful.

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