Complaint Details

Status	:	Closed
Complaint No	:	0101075/2017
Category	:	Consumer Goods
Date	:	11-11-2017
Subject Line	:	UNHAPPY WITH FLUFF LIQUID DETERGENT BOUGHT FROM IFB .. INVOICE NO 714
Complainant	:	ASHIM SENGUPTA
Address	:	B1/102, CHITRAVANI CHS, 1ST FLOOR, PIMPRIPADA ROAD, MALAD EAST
Complainee	:	IFB INDUSTRIES LTD
Address	:	B/1, NALANDA NIKETAN, GROUND FLOOR, DATTA MANDIR ROAD, MALAD EAST

Complaint Details
i HAD PLACED A COMPLAINT FOR A PROBLEM i WAS FACING WHILE USING FRONT LOAD IFB WASHING MACHINE...MODEL.ELENA AQUA SX 6 KG 1000RPM.. THE PROBLEM WAS ATTENDED BY TECHNICIAN PRATOSH AND SOLVED TOO. AT THIS TIME HE ADVISED ME TO USE IFB FLUFF LIQUID DETERGENT INSTEAD OF SURF EXCEL MATIC LIQUID FOR FRONT LOAD. I BOUGHT 5 BOTTLES OF IFB FLUFF LIQUID DETERGENT THROUGH INVOICE NO: 714 DTD 23/9/17.. PAYMENT WAS MADE THROUGH CHEQUE (COSMOS BANK, CHQ NO 608384 DTD 23/9/17). ON USING THE FLUFF LIQUID DETERGENT MY CLOTHES GOT SPOILED WITH WHITE SPOTS APPEARING ON MY NEW T SHIRT (2), NIGHT GOWN, UNDER GARMENT AMONG OTHERS. I HAD INFORMED MY PROBLEM TO IFB EXECUTIVE MR. BINOY THROUGH VOICE AND WHATSAPP ON HIS CELL NO. 8080787802 ON 19/10/17 WITH PICS OF DAMAGED GARMENTS. WHEN I DID NOT GET ANY POSITIVE RESPONSE I RAISED A COMPLAINT TO IFB COMPLAINT NO 1000581160 DTD 25/10/17.. WHEN THIS WAS UNATTENDED I RAISED ANOTHER COMPLAINT 1000618377 DTD 04/11/17. I WANTED THE REFUND OF RS 1800 PAID TOWARDS THIS FAULTY PRODUCT BUT THEY ARE REFUSING TO DO SO. I WOULD NOW LIKE TO CLAIM DAMAGES FOR THE GARMENTS WHICH HAS GOT SOPOLIED DUE TO BAD PRIODUCT SOLD BT IFB INDUSTRIES. I WANT TO CLAIM RS. 2100 ( CLOTHES SPOILED) + RS. 1800 (MONEY PAID TO BUY THE FAULTY PRODUCT)..INCONVENIENCE CAUSED .. RS. 2000 TOTAL CLAIM TO THE DAMAGES CAUSED.. RS. 5900.. I AM ATTACHING THE PICS OF FAULTY PRODUCT AND THE PICS OF GARMENTS WHICH GOT SPOILED DUE TO FAULTY PRODUCT DELIVERED BY IFB INDUSTRIES LTD

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