Complaint Details

Status	:	Closed
Complaint No	:	0101090/2017
Category	:	Travel
Date	:	14-11-2017
Subject Line	:	171109-034760] Step-1 Complaint Registered delayed flight & Lost Onward connection
Complainant	:	hasit
Address	:	Sigma
Complainee	:	Make My Trip
Address	:	91-9643404176

Complaint Details
From: Hasit Desai
Sent: 13 November 2017 13:49
To: 'MakeMyTrip' _CustomerService@makemytrip.com_
Subject: RE: Reference ID:[171111-042052] Reference ID:[171109-034760] Step-1 Complaint Registered delayed flight & Lost Onward connection

Ritu Sharma
The Customer asked to suffer : “Cust se Mer “.
Airline company say`s Contact Booking agent & You are raising hands ?
Let me know your Final answer so as to escalate the matter to get the compensation.
Hasit Desai

From: MakeMyTrip [mailto:CustomerService@makemytrip.com]
Sent: 13 November 2017 13:38
To: Hasit Desai _hasit.ga@sigma.ac.in_
Subject: Reference ID:[171111-042052] Reference ID:[171109-034760] Step-1 Complaint Registered delayed flight & Lost Onward connection



Subject
Reference ID:[171109-034760] Step-1 Complaint Registered delayed flight & Lost Onward connection
Response By Email (Ritu Sharma) (13/11/2017 01.38 PM)
Dear Mr. Desai,
Greetings from MakeMyTrip!
With reference to your e-mail we understand your concern highlighted to the management.
With reference to your complain we wish to inform you that MakeMyTrip is the platform to book Air ticket the airline operation is beyond the control of Make my trip. The changes done in the booking was at the last minute and all the expenses incurred due to the change need to be co -ordinated directly with the airline.

Yours sincerely,
Team- Customer Delight
+91-9643404176
Customer By Email (HASIT DESAI) (11/11/2017 03.04 PM)
Pl Find as discussed : Since there was No Choice we moved to Vadodara Via Delhi Mumbai ;
Tkt #098577749514C1 HaSIT & Tkt #098577749515C1 Nimisha


Response By Email (Ritu Sharma) (11/11/2017 02.36 PM)
Dear Mr. Desai,
Greetings from MakeMyTrip!
First and foremost, please accept my sincere apologies for the inconvenience caused to you as what happened is certainly not in line with our service standards.
As discussed with you over the phone with reference to your complaint, please share the documents to share it with the airline.
Appreciate your co-operation.
Yours sincerely,
Ritu Sharma
Team- Customer Delight
+91-9643404176
Customer By Phone (Ritu Sharma) (11/11/2017 02.36 PM)
AI216 was dramatically Cancelled/ delayed then after & we lost Onward Journey connections to our destination.This resulted cash loss of Rs 15000 + Harassment to reach to our destination.
Pl arrange refund of this claim ASAP

Best Regards,
MakeMyTrip Team
Download MakeMyTrip Mobile Apps
Give Missed Call to 1800 200 3684

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