Complaint Details

Status	:	Closed
Complaint No	:	0101139/2017
Category	:	Travel
Date	:	23-11-2017
Subject Line	:	check-in not allowed: wrong departure timing mentioned in the ticket
Complainant	:	sushanta chatterjee
Address	:	barasat, surpara road, chandannagar, hooghly
Complainee	:	Jet Airways (India) Limited
Address	:	iroya Centre, Sahar Airport Road, Andheri (East),

Complaint Details
Dear sir, i have booked two one way tickets of jet flight from DEL to CCU for the date 21 st november, 2017. the ticket is showing the departure time is 10.50 a.m. (i have attached the file below) from Delhi and the check-in will be closed latest by one hour before the departure time i.e. 9.50 a.m. due to our some important meeting in the morning we could not check-in 2 hours before but entered the airport by 9.45 a.m. unfortunately the jet airways staff informed that the check-in counter got already closed because the departure time is 10.30 a.m. and they dint allow us to check-in anyhow. the fault of airline may be either they preponed departure time by 20 minutes without any prior information to passenger via email or sms, or they have mentioned wrong timing in the ticket. whatsoever, i have a loss of 3300*2 = 6600 rs plus i had to book train tickit at the last moment with extra charge because the journey was emergency plus the cab fare to and from the airport plus the overall harassment we have faced. for jet airways irresponsibility, we had to travel via train inspite of having air ticket due to time shortage and it included total two days loss with lots of movement from here and there and finally delay in reaching Kolkata for the important purpose.lots of harassment and apologies we had faced just because of ill functioning of jet airways. i want justice !! refund of my loss as soon as possible. thanks.

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