Complaint Details

Status	:	Closed
Complaint No	:	0101203/2017
Category	:	Computers & Accessories
Date	:	07-12-2017
Subject Line	:	used product sold as new
Complainant	:	AJMAL NIHAD
Address	:	kerala calicut olavanna
Complainee	:	highstoress
Address	:	G Kumaran High Stores Old no 32 New No 45 2nd Floor 6th Street A Block Anna Nagar East Near Anna Nagar Roundtana Chennai 600102

Complaint Details
Claim ID : 3120044PaisaPay ID : 45788021984
Items
Status
Creation Date
Txn Date
Item ID
Buyer ID
Seller ID

Dell Inspiron 5567 7th Gen i7 16 GB Ram 1TB HDD Win 10 Touch 4GB AMD Graphics ..

Closed
27 Aug 2017
31 Jul 2017
253051595513
ajmaniha-0
highstoress
i puchased a laptop from ebay on 31 july.
25 june Warranty started before purchase?
31 july -purchased
4 aug- received
17 aug-color fade was founded on display back case
27 aug - raised an ebay claim as fedex courior company
9 sept- ebay closed claim
15 spet- go to highstores.there was guys his name was karthick (one of histore employ ). he removed little bit color of display back case by using spray paint remover.suddenly stoped and give to me at that time .idon't about spray paint . they rejected
31 spet - display colour fade (right side display as colour lines)
2 oct - go to highstores for display issue
17 oct -got back
17 oct- display quality issues
18 oct- automatically solved
20 oct-camera and touch is not working
21 oct -contacted
2 nov - they pickuped
24 nov- i recived the laptop. display issue not solved
25 nov contacted again
27 nov- go to histore
28 nov shown the colour fade of display back case to one highstore employ named cinnacami. he told to me about the spray paniting will look like new.
29 nov came to home
29 nov display issue not solved contacted
30 nov i used littebit tinner on the colour faded area and the colour is removing .i show to a near by spray painter he also told too me they used spray paint on it . to hide a big scrach on display back case
1 dec contact and told about colour fade
2 dec he told me to come there
3 dec go to highstore again
4 dec display back case colour fade show to them with prof and they rejected and they changed the os and give to me. and i removed spray paint which they have used to hide the scrach. show to them he told to me no replacement and he try to attack. me he is paka frode
5 dec returned to home . display issue not solved and also requsted for replacement
6 dec contacted for replacement. they will not give replacement for me laptop
7 dec still display touch is not working



i have 100% proOFs

i have images of laptop, mails, videos about the colour fade. spray painted area pics and etc......

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