Complaint Details

Status	:	Closed
Complaint No	:	0101235/2017
Category	:	Service Provider
Date	:	18-12-2017
Subject Line	:	Pathetic Services
Complainant	:	Laxman Chandran
Address	:	Above Vashi Railway Station
Complainee	:	Joister Connect Broadband
Address	:	402, 4th flr, Skyline Icon, Andheri Kurla Rd, Andheri east

Complaint Details
Hi,

I am tired of complaining about the services with Joister Connect Internet services. Below is the email conversation been sent from my end several times however just a standard response i get (NO ISSUE FROM OUR END EVERYTHING SEEMS FINE)

I don’t know what to do now, i have given more then 20 days and did everything that you asked.

We blocked all the website from your end as well as from our end and formatted all the devices, and blocked all updates in all devices changed our router and using your router, what now??

What else you want us to change ??

On the 3 months contract already one month wasted, lost 3 of my valuable customers, lost almost 2000 USD.

We have paid for the services, waited for all possible solutions from your end however end result is that our organisation is going on a total loss.

We already requested a solution which is not done from your end. We asked to initiate the cancellation process which is not done as per your request but now what??

As per your MKT device there is no utilisation found still we are finding drops due to which voice is breaking on every other call.

I agreed to wait for solution just because you said there was a high utilisation however nothing seems to be true.

I will be also sending all the screenshots and video recordings regarding the same which I observed today.

THIS IS NOT AT ALL ACCEPTABLE.

I HOPE WE ALL RESPECT OUR PRECIOUS TIME HENCE NO FURTHER EXCUSES EXPECTED.

As you challenged me please refund the full amount as promised.

Sr no. : 1646
Customer Name : ASSENTEL INFOTECH LLP
Bandwidth : 4 Mbps
Lastmile : FIBER
Service Start Date : 23rd November 2017
WAN IP Details : IP pool – 27.106.53.60/30
Usable IP address – 27.106.53.62

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