Complaint Details

Status	:	Closed
Complaint No	:	0101241/2017
Category	:	Consumer Goods
Date	:	20-12-2017
Subject Line	:	Broken items knowingly sold
Complainant	:	Rob
Address	:	Pondicherry
Complainee	:	East Coast Water Sports Pvt Ltd
Address	:

Complaint Details
Amazon India — miracle retail seller

1 Review
Rt rtp123 on Dec 20, 2017 Mark as Resolved

1st Week Dec 2017.
Order No: 406-4663274-7932307
Item shows 2 return cutoff dates - 1 is 12 Dec. 1 is 19th Dec. i have screen shots of both. I tried to return the defective item on 16th Dec, but couldnt get it done formally - so wrote to the seller, and no
reply. This is a broken 3500 inr item. It must be fixed. I didnt even receive
from my office till 15th Dec, and it was broken in the box!
The seller should reply to its customers and write back, then fix the defective item. I do think they may have sent an already returned item, as the box wasnt sealed, so purposely tried to get rid of something they knew was broken. I cant find the item on the site anymore. How can you expect a business, which is closed for weekends and has days off for staff, plus needs procedure to implement, test, then report issues with items, to find a defective product within 3 days? And how can you have sellers on your platform who deliberately sell a customer a broken item, then dont try to fix it?

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