Complaint Details

Status	:	Resolved
Complaint No	:	0101281/2017
Category	:	Telecom
Date	:	31-12-2017
Subject Line	:	MNP Code/UPC not received for port out
Complainant	:	Jogendra Sahoo
Address	:	Pune
Complainee	:	Aircel
Address	:

Complaint Details
Hi,

My aircel number is 9028750350.after news about aircel shutting down it's mobile operations, I have been trying to get porting code from aircel. But despite multiple attempts from last one week., I have not yet received the code. Please look into the matter asap.

I sent SMS to 1900 with content "PORT 9028750350" but not received any code yet.

More Info:
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My Number - 9028750350 was a postpaid number and has been converted to Prepaid more than 6 months back. I am currently a prepaid customer.

I am currently having Rs. 25+ balance in my account with expiration date - 2027/05/29 and able to enjoy all services with an Aircel SIM. Only exception is that I am not able to receive the UPC for port out even after trying for more than 50 times from 5 different phones(Including feature phone/Non-Smart phone).

I have been calling Aircel CC from last one week and every time I have to wait on line for 15-20 mins then the call gets disconnected abruptly.

More details to prove I am an Aircel Customer:
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Dialed USSD Code *234*4# from Aircel Number - 9028750350 and received IMSI No - 405804197747358
Dialed USSD Code *133*2# from Aircel Number and received a message from Aircel as "Dear subscriber you number is 9028750350"

Please provide me UPC for port out.

Thanks
Jogendra

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